AMC Sales, Inc Frequently Asked Questions and Policies

 

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Can you bill me?

At this time, a valid credit card number is required for any Internet order. 

Net 15 day terms are available with prior approval. Call 1-800-262-0332

Signed purchase orders are accepted from schools, churches, corporations, fraternal organizations, associations, etc.

Purchase orders can be faxed to 763-545-0480.

 

Is there a minimum order?

No order is too small or too large.

 

Will I be charged Tax?

Sales tax is applied to all orders shipped to Minnesota.

Minnesota based schools and churches need only to put their tax ID number in the comments section and fax a copy of your tax exempt form to us at 763-545-0480. We will then waive the state tax on your order.  Customers in all other states are tax exempt at this time.

 

Return Policy

We pack and check merchandise carefully before shipping and cannot be responsible for damage in transit. You must notify us within 10 days for returns on merchandise shipped in error. A restocking fee may be charged. Candy and Glow products are not returnable.

 

Refund Policy

Refund checks will be issued within 30 days of authorization of a credit memo for returned or damaged merchandise.

 

 

Cancellation Policy

Backordered merchandise valued at less than $10.00 will automatically be cancelled.

Orders not already shipped can be cancelled by the customer. Call Customer Service at 1-800-262-0332

 

Privacy Information

We use your information internally for sales analysis only. We will never share your personal information with any other entity.

 

 

 

 

 

 

ONLY IMPRINTS

Are there any other charges?

There is a $35 set up screen charge for each imprint order. If you have more than one item to imprint: 1st imprint item....$35.00. 2nd imprint item....$30.00. 3rd imprint item ....$25.00.

4th imprint item ... FREE! 

We save your artwork for two years. Repeat Imprint customers are only charged $20.00 for plate retrieval.

 

Can I email my artwork?

 

 

 

You can email your artwork to us at   imprint@amcsalesinc.com.  Please specify "artwork" in the subject line of your email message. 600 dpi EPS files are preferred, but jpeg files will be accepted. As always, you can call us at 1-800-232-0332 to expedite your order.

 

How much will I pay for freight?

The freight on all imprint orders delivered within the Continental United States is FREE! Orders shipped outside the Continental United States, (to Hawaii, Alaska, Virgin Islands, Puerto Rico) are sent FOB via Priority Mail.

 

When can I get my order?

Once we receive your artwork, we can usually deliver your order to you in 2 to 3 weeks.

 

Cancellation Policy

Once the art work has been approved by the customer, no cancellations are possible.

 

ONLY GENERAL MERCHANDISE

 

 

When will I get my order?

We usually ship within a week. You will have your order within 3 weeks of ordering.

 

 

How much is shipping & handling?

Shipping on orders of $250 or more is FREE within the Continental USA! Orders are shipped by UPS Ground unless restricted by size or weight. If other arrangements are necessary, such as Next Day Air, 2nd Day Air, or 3 Day Select, we can accommodate you. Call 1-800-232-0332 for Express shipping.

There is a $5.00 Rush Fee for same day shipping.

$9.95 shipping and handling charge on orders up to $100.00.

$15.95 shipping and handling charge on orders from $100.01 to $249.99.

Actual postage is charged on shipments outside the Continental USA. (eg: Alaska, Hawaii, Guam, Puerto Rico and U.S Virgin Islands.)


Return to Shoppong at AMC Sales Inc.